DE
Hotline
The experienced schoen + sandt service team supports you quickly and competently by phone or remote service
Phone Support
Our service team will help you quickly and competently
Whether you need quick help by phone on our service hotline +49 6331 - 713 333, remote diagnosis via Remote Service, document support for older machines or technical support via intelligent video glasses - we are always there for you!
- Trouble-shoot by phone
- common diagnosis and troubleshooting
- rapid introduction of necessary measures:
- Spare parts order
- Service technicians use
Remote Service
Does your system have a VPN connection?
This minimizes unplanned downtime!
- Fast support through direct access to your system
- targeted fault diagnosis
- Control-side errors / operating errors can be corrected directly
- by pre-diagnosis targeted service technician use
Document Support
- Manuals and documentation for all machines
-
schoen + sandt document archive of older machine types for individual spare parts production
Video glasses
Online support via innovative video glasses/data glasses.
The video glasses can be ordered with the spare parts package or in other various packages:
- Basic package 10, 25 or 50 hours
- Package 5 hours
- Package 10 hours "Bronze"
- Package 25 hours "Silver"
- Package 50 hours "Gold"
+49 6331 - 713 333
Monday – Thursday
07:00 – 17:00 Uhr
Friday
07:00 – 14:00 Uhr
Fast, competent and professional assistance as well as joint diagnosis and troubleshooting by phone
schoen + sandt document archive of older machine types for individual spare parts production
Fast support because of direct access to the customer control system
Online support via innovative video glasses